Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:
Customer Service Specialist French Speaker
Place of work: Kraków
Ref. no Praca/CSS/FR/KRK
Job Description:
Transition phase:
- Creation of GPM process documentation
- Conduct successful knowledge transfer
- Establish very good relationship with the client
- Transition duration: 3-4 weeks
- Transition locations: UK, Belgium
Delivery phase:
- Query resolution (AP)
- Daily contact with vendors and the client via e-mail/phone
- Recording all queries and incidents related to the service in the query management system
- Analyzing the root causes of the problems
- Performing excellent service to the client
- Maintaining good relationship and collaborating with other departments and centres in order to resolve the issues effectively
- Constantly collaborating with other team members
Candidate's profile:
- Fluent French
- Good knowledge of English
- Understanding and experience in AP
- Very good customer service skills and client-focus attitude
- Ability to analyze end to end processes
- Strong time management skills and ability to work under pressure
- GPM alignment understanding will be an asset
- Experience in writing procedures
- Flexibility, with an ability to adapt to changing schedule of tasks
- Strong interpersonal skills and proactive approach
- Good knowledge of MS Office
- SAP knowledge
- Readiness to travel
What do we offer to the candidates:
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Intensive training package
- Opportunity of personal development in a multinational environment
- Friendly working atmosphere
