For our Client we are looking for candidates on the position of:
Customer Service Representative – Russian/ Ukrainian
Kraków
Nr ref.: 5084/CS
Requirements:
- Fluency to native level in Russian / Ukrainian
- English should be at C1 level
- Must have excellent written communications skills
- Strong communication skills with a proactive and positive approach to tasks
- Strong research and information analysis approach required with a high level of attention to detail
- Very customer service focused, able to deal with customers in a friendly and polite manner
- Stay&work permit or "Karta Polaka" or graduate form Polish university
Responsibilities:
- Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs
- Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail
- To successfully troubleshoot and resolve data issues through research and investigative measures
- Comfortable in making outbound calls to customers
- Have a strong desire to learn continually and grow professionally
We offer:
- Full time employment contract, great salary and bonuses, various benefits such as free medical care, life insurance, sport allowance, multi cafeteria system and other
- Unique office environment with great food, drinks and game rooms
- Positive, energetic, innovative and proactive culture