Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Customer Service Advisor Flemish Speaker
Place of work: Kraków
Ref. no Praca.pl/CSA/Flem/KRK
Main accountabilities
- Effective communication with Customers in respective countries
- Performing excellent service to the Client
- Customers retention activities
- Collection of Customers unpaid premiums
- Handling Customers inquiries
- Processing of insurance policies and incorporated documentation
- Analyzing root causes of the problems
- Constantly collaborating with other team members
Requirements
- Fluent Flemish
- Good knowledge of English
- Customer Service experience would be an advantage
- Ability to bring an answer quickly and efficiently
- Ability to explain argument and convince
- Ability to organize own work
- Experience in Insurance activity would be an asset
- Experience in mapping and writing procedures would be an asset
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
