Ogłoszenie numer: 767213, from 2015-08-07
Who we are
Agfa Graphics has 140 year history of hiring great people just like you. In fact, our team includes more than 4,500 employees in over 40 countries worldwide. We're a leading supplier of pre-media solutions for commercial and newspaper printing, as well as top of class in digital printing
Read more about Agfa Graphics on or follow us on Goldenline.pl www.goldenline.pl/firma/agfa-graphics-sp-z-o-o/
Customer Operations Specialist with English
Location: Warszawa
Job description
Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team You will be responsible for receiving, recording, planning and follow up of Service Calls as well as the placing and following thought spare part orders. A customer operations specialist interacts with our clients using telephone, e-mail and ticket systems. You'll be exposed to a diversity of clients in an international environment and get the chances to build and maintain a client base providing them long-term customer support.
Sample tasks:
- Receive, record and process Customer Service requests, received by phone or email
- Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
- Process & follow thought spare parts orders (Field Service Engineers and customers) on SAP/ CSMS
- Organise the preventive maintenance agenda, communicate with customer
- Quote management for service, ad hoc request of customers, and follow up of the invoicing
- Organise/request special transport if needed
- Manage customer enquiries concerning stock issues, delivery issues, invoicing, services interventions, returns of spare parts, faulty products
- Follow up to customer resolution in relation to collection
- Handle Customer escalations and align with country responsible
- Maintain the availability calendar of Field Service Engineers
Requirements
- Fluency in English (required)
- Good command of one or more European languages (is a great bonus); knowledge of Polish not required
- Good communication skills
- The capacity to work as a true team player
- Proficiency with SAP is a plus
- Comfortable in using excel is a bonus
- First experience in customer operations is an asset
We offer
- A job in a dedicated B2B environment, interacting with European customers
- Full scope responsibility for the end-to-end processing of customer requests
- The chance to build and maintain a solid customer base providing long-term support
- An extensive (up to 4 weeks) induction training, including SAP proficiency
- A truly international team of colleagues,
- Competitive salary and benefits
- Permanent employment contract
- Monday to Friday 8 hours shifts (between 8 AM en 6 PM)
- Convenient office location to commute (Oxygen ul. Jutrzenki 137a, Warszawa)