Work form home, 13:00-21:00 shift schedule
- Leading a multinational team of up to 25 quality content reviewers.
- Planning project allocations and evaluating team’s performance against KPI’s.
- Ensuring a very high degree of Customer satisfaction by meeting all the SLAs, expected productivity, and quality of the project.
- Developing expertise on project guidelines and providing overall guidance and support to the team.
- Providing oversight on the quality of reports shared with the Customer.
- Conducting regular performance evaluation meetings.
- Identifying gaps in the team’s performance and implementing improvement plans.
- Discovering process enhancement opportunities and implementing effective solutions.
- Preparing and distributing periodical and ad hoc reports.
- Active participation in meetings with the Customer as well as with internal Cognizant locations.
- C1/C2 level of English (spoken and written), knowledge of any other European languages would be an asset.
- Proven work experience as a team leader or supervisor.
- Excellent communication, management, and team-building skills.
- Customer focus.
- University degree.
- Collaborative approach with the ability to teach and motivate people.
- Experience in delivering feedback and coaching sessions.
- Good knowledge of MS Office.
- Analytical and research skills with attention to detail and accuracy.
- Ability to adapt to fast and dynamically evolving Customer regulations and work on multiple workflows at the same time
- Comfortable working with explicit content.
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
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Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.