Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderation is a meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content to serve as an advocate for the user community
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Participate in improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Sound coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, Spanish and English language skills
- Ability to perform duties objectively, be bias free in regards to personal beliefs, acting objectively according to client policies
- Strong attention to detail and commitment to quality, efficiency, and effectiveness
- Comfortable synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well on a team and individually
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Willingness to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs
- Willingness to work from the office in Kraków
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderation is a meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
- Organize, categorize, and publish content and information using specific tools and channels
- Review, classify and/or eliminate highly sensitive content to serve as an advocate for the user community
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
- Participate in improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Sound coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, Spanish and English language skills
- Ability to perform duties objectively, be bias free in regards to personal beliefs, acting objectively according to client policies
- Strong attention to detail and commitment to quality, efficiency, and effectiveness
- Comfortable synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well on a team and individually
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Willingness to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs
- Willingness to work from the office in Kraków
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.