Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Client Support Agent with English and Polish
Workplace: Kraków
Nr Ref.: 00532151
Role Summary
You will work on a very exciting platform which showcases exhibits and collections from museums and archives all around the world. Allowing users to explore cultural treasures in extraordinary detail, from hidden gems to masterpieces Our team is all about focusing on the user and the content in the product. You will contribute to the success of the product by optimizing content to be viewed.
Key responsibilities
- Managing cultural institutions from various countries and helping them manage and publish their content
- Reviewing institutions' requests and reaching out to potential candidates in order to sign and onboard them
- Assisting cultural institutions with uploading their collections and creating online exhibits,
- Answering the questions that institutions might have (such as: signature of the contract, technical problems, curation of exhibitions)
- Collaborating in global projects in terms of content creation and partner support,
- Reporting and analysing figures with in Salesforce in order to to monitor and improve operations, deals signed and partner content
Qualifications
- Fluency in English & Polish
- Keen interest in culture, art and history
- Educational background in the above
- Experience in data research
- Familiarity with general web technologies
- Strong written communication skills with linguistic affinity
- Detail-oriented, organized, and very proactive
- Comfortable operating in a fast paced, start-up like environment
- Bachelor's degree
We offer
- Localization: Cracow
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment