As a member of your team, you’d be responsible for ongoing operations and continuous improvement initiatives:
Ongoing operations:
- Monitoring current operations within the team on a daily basis. Managing the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
- Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
- Increasing the level of process knowledge across the team
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Backing up team manager, if required
Continuous improvement:
- Making sure that the level of service is continuously improving
- Suggesting and using tools to measure improvements
- Participating in and/or leading meetings to define requirements and operational improvements needs
- Coordinating and planning projects, ensuring the success of project’s closure
- Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
- Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
- Very Good English and German– C1 on the CEFR scale, because you'll be using these languages every day when contacting others,
- Previous administrative/analytical experience (knowledge of insurance market will be an asset)
- Ability to analyse processes and identify areas for improvement
- Excellent communication skills with client focus (written and spoken)
- Ability to work within and communicate in the culturally diverse team
- Advanced Excel and Power Point skills
- Strong ability to delegate tasks and execute results
- Very good organizational & time management skills
- Ability to identify and respond to risks
Poznaj
Aon Sp z o.o.
Aon jest globalną organizacją, która dostarcza rozwiązania z zakresu zarządzania ryzykiem, emerytur i zdrowia w 120 krajach na świecie. Pomagamy naszym klientom podejmować decyzje w celu ochrony i rozwoju ich działalności.
„Aon” po irlandzku znaczy „jedność” i ta właśnie wartość jest dla nas nadrzędna na co dzień.