Job Description:
Responsibilities include but may not be restricted to:
- Collaborating with Regional Operations Manager in country to deliver best in class service to Customers and Sales Team.
- Creating and managing 'virtual account teams' between the sales teams and operations team in all DC locations.
- Managing issue resolution with customers including co-ordination and closure of short term and long term corrective actions.
- Delivering customer training/retraining on Microsoft tools and processes.
- Driving corrective action where service levels are not being met.
- Monitoring order management performance.
- Managing customer orders and ensuring a clean order book at all times.
- Creating country specific allocation plans at a customer account level.
- Ensuring solutions are developed that meet the needs of our customer needs where possible.
- Identifying opportunities to reduce cost and/or improve the Customer Partner Experience (CPE).
- Building and maintaining relationships with key counterparts in accounts.
- Acting as the second point of escalation for significant operational issues.
- Ensuring timely and effective follow up on all customer issues raised in meetings.
-
Developing account specific action plans to follow up on Customer NSAT survey where applicable.
- Completing actions assigned as part of overall Customer NSAT action plan.
- Ensuring ongoing informal feedback is gathered from customers.
- Monitoring customer complaints and identifying necessary actions as required.
- Monitoring quality of customer support provided by Customer Service Representatives.
- Acting as the end to end expert and owner of all operations related activities.
- Working with the Regional Operations Manager to deliver support and knowledge to the Sales Team.
- Establishing and building relationships with Account Mangers and Sales Managers
- Holding monthly conference calls and regular business reviews with subsidiaries to update them on operational performance and issues.
- Understanding, analyzing / driving internal decision making on region/country specific business and service level requirements.
- Managing all subsidiary escalations through to closure.
- Fluent English
- Knowledge of German/Spanish/Russian/Italian/French/Arabic
- 2-3 years Supply chain / Logistics / Customer Support or Commercial experience.
- Min 1 years experience working in a multinational environment
- Strong organizational, negotiations and influencing skills.
- Excellent customer facing experience. Ability to deal with retailers and internal clients on a professional level.
- Demonstrated aptitude for lateral thinking / creativity and strategy in proposing and delivering on new initiatives and proposals.
- Demonstrated experience in cross group collaboration.
- Demonstrated experience of actively pursuing a continuous improvement agenda.
- Demonstrated experience/participation in project management
- Demonstrated experience of end to end order management (key End to end operational experience)
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.