Application Support Specialist (2nd line support)

• Supporting and resolving incidents and trouble tickets of the HR applications
• Interacting with application users
• Performing  2^st level analysis, troubleshooting and incidents handling
• Escalating problems to 3rd line support (if needed)
• Cooperating with 3^rd line software development teams
• Providing timely notification to management and support groups

• Basic knowledge or experience with Software Development Lifecycle, ITIL or other frameworks
• Knowledge of one or more technologies: SQL, Informatica/ BusinessObjects / other reporting tools, .NET applications or Java
• Experience in production support or incident management is a strong asset
• Disposability to work on shift basis
• Analytical approach for problem solving
• Ability to learn and support new web and system applications
• Very good written and spoken English (German nice to have)
• Ability to travel (trainings in Europe and possibility to travel overseas)

Our people are our most important asset and we invest considerable resources toprovide on-going training that builds and extends professional, technical andmanagement skills in all areas. Your learning program will be determined by therequirements of your specific role but will usually involve specialized skillsas well as personal and leadership development. You will work with your managerto determine what skills you need and how to build them.