Administrator in Pensions Department

Pensions Scheme Administrator in Pensions Administration division is responsible for daily administration of pensions for number of clients on member and/or scheme level. We expect the ideal candidate to be a quick, dedicated learner, performing tasks independently and timely with high attention to detail.

 

• Provide day-to-day administration for incoming members' correspondence - documents verification, analysis and determining the process types as per agreed procedures;
• Ensure the highest quality for the above task in terms of meeting SLAs, data protection and data accuracy;
• Cooperate with other teams when solving problems/knowledge sharing/agreeing non standard procedures;
• Provide regular verification/update for procedures;
• Be involved actively in daily work organization;
• Take part in mini-projects, especially while transitioning new work;
• Maintain excel tools the team uses on daily basis;
• Identify and escalate issues, actively participate in problem solving;
• Understand impact of own work quality and effectiveness on the team and company performance and take responsibility to contribute in a positive way;
• Focus on continues service improvement;
• Accurately processing DB/DC transactions for clients by following procedures correctly and meeting the agreed deadlines
• Following client specific requirements to ensure that you meet the clients' exact needs
• Applying the processes and procedures of your team in your daily work
• Achieving team and individual targets (KPIs, SLAs, quality targets)
• Reviewing and updating procedures and documentation
• Participating actively in problem solving or projects as required
• Communicating with relevant parties using the appropriate communication channel and language
• Doing other tasks as requested by your manager.

• Very good command of English (minimum B2+);
• Analytical thinking. Ability to link various facts/data/keywords while verifying members' correspondence (the same type of correspondence can be written in a different ways, different wording, sometimes very complex for simple things);
• Quick decision making;
• Excel skills - intermediate level; 
• Good time and task management skills, ability to prioritize tasks and work to meet tight deadlines;
• Working as a team player while meeting daily targets, solving problems;
• Being proactive and flexible - look for solutions when the standard procedures do not work;
• Being able to adapt to changes and respond to them when necessary;
• Ability to use Work Entry Tools (IBM Content Manager, Determine Type Tool, Routing Matrix, Genesis postbook, oPen, Genesis, Aquila) would be an additional asset;
• Spotless record and strong ethos.

• A promising career path and individual development plan
• A large number of career opportunities in different business areas
• Cooperation with young, energetic and craving for knowledge colleagues just like you
• The opportunity to build strong and meaningful relationships with clients and influence their business
• The best medical cover on the market with free dental care
• Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
• Offices in close proximity to Krakow’s city centre
• The chance to participate in social events and charity actions