With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
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We are looking for someone with deep understanding and is able to facilitate the identification and resolution of any customer disputes
Responsibilities
- Allocating and clarifying payments
- Managing overdue payments
- Receive and resolve discrepancies (bank, business, customer contact)
- Prepare and dispatch dunning letters/statements
- Provide support to AR Team Leader and Analyst for credit control activities as required.
- Month end processing and reporting requirements
- Ensuring all Associate activities are compliant to audit requirements
- Documenting all collection activity re debtors ledger
- Customer concern and follow through of issue’s re debtors ledger
- Ensure Key Metric’s are met and service is delivered to end users as expected
Qualifications
Minimum qualifications
- Very good knowledge of German, min. B2
- Communicative level of English
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and ability to learn quickly
Preferred qualifications
- Personal culture and ability to take care of the client properly
- High motivation and willingness to learn
- Ability to work under time pressure
What can we offer?
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy B1