Workforce Management Specialist

Job Description

Workforce Management (WFM) team is responsible for identifying resources that meet client’s expectations on required timeline. WFM closely collaborate with FLMs & ULMs to ensure proper open seats distribution within CIC PL and allocation. WFM provides hiring and recruitment support for CIC PL managers. The WFM must maintain a high level of personal organization, accountability and professionalism.

As Workforce Management Specialist you will be responsible for:

• Cooperation with managers in order to provide adequate resources to our Clients
• Solving problems related to unclear Clients expectations and CIC staffing capabilities
• Providing metrics of WFM performance
• Ensuring the compliance of demand management with global processes
• Keeping regular assignment maintenance

Required Technical and Professional Expertise

• fluent English
• proven knowledge of MS Excel
• willingness to learn
• ability to work independently
• time management capabilities
• demonstrated communication skills (written and verbal)
• ability to handle sensitive and confidential information properly
• synthetical thinking

Preferred Technical and Professional Experience

• fluent Polish
• proven VBA knowledge
• strong team player

Additional Benefits:

• Trainings and certifications
• Private medical package and insurance package
• Multisport Card
• Working on international projects in multicultural teams
• Good to be an IBMer discounts
• Cinema & trips for IBMers
• Language classes
• Summer camps for children