The Workday Integration Analyst position is a part of the Global Workday organization and is responsible for ongoing technical support specific to PwC’s Workday post-implementation.
 

The role 

• Maintain integrations between business systems including resolving users’ issues
• Contribute to change management process including functional requirements identification and validation
• Create and deliver appropriate system support documentation and knowledge articles

Area of responsibility

• Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue.
• Perform impact analysis and recommend solution for issues on Workday custom integrations. 
• Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact.
• Provide ad-hoc data extracts and integration runs to territory business partners on demand.
• Participate in ticket escalation meetings with L3 to discuss investigation and solution strategies
• Collaborate effectively with Workday L2 and L3 specialists across modules or business areas 
• Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
• Peer review of teammates' solutions and deliverables.

Candidate profile

• At least Bachelor, or Engineering degree in Technology or a related field.
• Minimum 1 year of experience as a Workday integration analyst, or as integration/system analyst of  another ERP class system
• Previous experience working with web services, 
• Ability to work with XML, JSON files
• Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team
• Fluent English
• Communicative Polish would be an advantage.

We offer

• Career development and professional growth in a global team setting
• Ability to pursue further professional development - access to the multiple trainings provided by Workday and PwC
• Participation in multi-territory activities within the Workday platform support area
• Competitive salary and benefits package, including private healthcare, life and disability insurance, attractive voucher program
• Opportunity to engage in after-hours sports activities and team building events
• Inspiring and friendly work environment
• Your career development plan tailored to your preferences and ambitions
• The office in a convenient location in the center of Warsaw and Kraków, or the possibility to work from home for candidates from other locations