You will be a part of a multilingual client facing team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in the implementation of our clients’ web based products.
The Web Product Implementation Specialist will be responsible for establishing a new service specifically
dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers; therefore, if your FRENCH language is on an excellent level, we're looking for you!
- Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
- Perform and verify the implementation of web based products with customers
- Give guidance, support, and train customers on how to use the products - Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
- Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
- French language at at least C1 level, very good English (language of the communication in the company)
- Being able to “read and understand” Web programming languages (such as HTML)
- Troubleshooting skills
- Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
- Moderate experience in maintenance of websites with associated knowledge of HTML, JavaScript would be a plus
- Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
- Experience working in a B2B environment
- Strong communication, customer service, relationship management and support skills
- Online advertising or ad product experience
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Bicycle parking
- Inclusion and diversity in practice
- Employee referral program in place
- Reduce, reuse, recycle facility for a better and happier Earth and all of Us
- Competitive salary with cafeteria benefits and bonuses
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.