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Apex Systems has been delivering staffing and services for more than 25 years. We connect top scientific, technology, digital, and engineering professionals at all career levels with companies across the world. We provide solutions within our core skill areas to transform how companies do business. With hundreds of thousands of successful matches and thousands of projects executed, we have built a reputation as one of the best in the business. Apex serves and delivers to its European clients and consultants through its European division, Oxford Global Resources Limited t / a Apex Systems
Voice Engineer
Primary Responsibilities:
- Solves product and network problems of moderate complexity
- Provides basic systems / product training and intellectual property material
- Acts as a focal point for account network problem resolution
- Effectively utilizes moderately complex lab setups tduplicate and solve problems
- Submits complete and correct DDTS reports in area of expertise with collaboration and supervision
Core Competencies:
- Ability to analyze, configure and troubleshoot small tmedium sized networks
- Develops technical skills and knowledge, advancing beyond the fundamentals in at least one area
- Plans, prioritizes, and organizes tasks effectively
- Strives for continuous learning, results orientation and teamwork
- Utilizes an understanding of TAC and CA goals, objectives, and business tguide activities
- Ability tmanage crisis situations.
Significant exposure / familiarity with the following platforms:
- CiscUnified Communications Manager about CiscUnity
- CiscVoice Gateways
- CiscIP Phones
- CiscRouters and Switches
Business Acumen
- Ability tunderstand and apply Client Business, such as leveraging best practices or advocating customer position
- Contextualize impacts by identifying implications of problems / issues / events on internal and external business processes
- Identify Opportunities for ROS Process Improvement, eg, optimization, proactive management, innovation
- Knowledge of Information Technology Infrastructure Library (ITIL) framework.
Technical Skills:
Mandatory
- Phone boot process
- Partitions and CSS
- Familiarity with CUCM
Recommended
- Familiarity with Unity Connection
- Troubleshooting PRI's T1 / E1
- Troubleshooting Analog FXS ports
- H.323 / SIP / MGCP Gateways
- Familiarity with Cisco command line IOS (Specifically switches)
Would be Nice
- Gatekeeper
- Cisco Emergency Responder
- Linux
- Trace Collection
- Trace Analysis