Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures
- Provides customer service to specific client countries based on agreed scope of project
- Queries - both from MS and MS customers
- Order management
Responsibilities include but may not be restricted to:
- Entering required data into the system based on processes, guidelines and procedures
- Communication with client point of contacts based on processes, guidelines and procedures
- Communication with 3rd party clients related to customer service processes
- Report any exceptions, errors or issues immediately to supervisor
- Performs other activities requested ad hoc by supervisor
- Manages achievement of given SLA and KPI's
- Accounts for high level external/internal client's satisfaction
- maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
- actively performs two-way communication
- provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
- following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
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Last year students with focus on Customer Service/Order Management/Supply Chain
- Very good knowledge of English
- Very good knowledge of German or French or Russian
- Strong communication/organizational skills
- Good MS Office skills (especially Excel skills), SAP experience would be an asset
- Results & detail oriented
- Experience in BPO or SSC organization would be an advantage
- Availability 30-35 hours/week
- Challenging job in a professional and multinational environment
- Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas
- Dynamic working environment
- Paid training
- Flexible working hours on civil contract
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Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.