Our Client is an international company, digital money transfer network, who provides an app for sending money online from any Internet connected device internationally. The company was founded in 2012 and is headquartered in London, United Kingdom. Due to fast growth, for our office in Cracow we are currently looking for
Technical Support Specialist
Kraków
Nr ref.: 6183
Requirements:
- Fluency in English, other languages are a plus
- Self-starter who is happy to work in a fast-moving, entrepreneurial environment, and take responsibility for getting things done with minimal supervision
- Ability and willingness to cover night shifts (8 PM - 4 AM Mon -Fri)
- IT literacy
- Ability to work in a customer-centric, results-driven environment
- Strong organizational skills including the ability to multitask, manage multiple responsibilities, prioritize and delegate while delivering results
Responsibilities:
We are looking for candidates who speak fluent English and are willing to work on night shifts to join our fantastic Operations Team.
- Carry out and facilitate execution of operational tasks
- Liaise with external partners regarding pay in and pay out issues via email
- Hit agreed SLAs and KPIs
- Ensure day-to-day operations comply with standards for customer and operational excellence and meet regulatory compliance requirements
- Leverage available resources and to optimize the customer experience and serve our customers with operational excellence and accuracy
- Support the work of our Customer Care and Compliance Teams
- Ensure customers issues are resolved and measures are taken for them to be avoided in the future
We offer:
- Work from home
- Competitive salary and discretionary bonus.
- Your Birthday off!
- Private Medical Healthcare
- Use of MacBook Air
- To work in a truly special team – we believe in what we do!
- Ability to choose between B2B contract or Umowa o Zlecenie