We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
Technical Support Specialist with German
Bielany Wrocławskie, Wrocław
Your Task
- Filtering and qualifying IT service repair orders related to printers
- Analyzing and solving problems related to printers hardware
- Providing remote L 1,5 Global Support to our end customers (phone)
- Ordering parts of printers via internal system
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
Our Requirements
- Very good knowledge of German and English languages
- Very good organizational and analytic skills
- Readiness to work on a daily basis as well as quickly re-prioritize tasks
- Effective communication skills and ability to work in a team
- Openness to learn new things – technical vocabulary and issues from printing area
- Readiness to work on shifts (between 08:00 am and 06:00 pm)
Would be an asset :
- Printer technical knowledge
- Previous work experience on the hotline
- Knowledge about remote troubleshooting gained from user feedback
- French language
Your Benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw