We are currently looking for candidates for the position:
Technical Support Manager
Miejsce pracy: Gorzów Wielkopolski
Required education and experience on the job:
- Bachelor degree of electronics or related
- Electronic devices repair experience
- Outsourced service centre management
- Outsourced service center KPI and repair quality improvement experience
- Quality improvement methodology implementation experience
- Multiple cultures and languages working experience is a plus
- Experience of cooperation with dealers is a plus
Required knowledge and skills on the job:
- Technical problems trouble shooting skill
- Data collection, compilation, analysis & reporting
- Problem definition (clear & precise), problem-solving technique
- Service market information sensitivity
- Good communication skills and capabilities
- Enthusiastic and aggressive in solving problems
- Ability to communicate clearly and convincingly with multi-customer basis
- Fluent English
- Basic Microsoft office and computer knowledge
Required personal characteristics on the job:
- Travelling time 40%
- Strong drive to achieve results
- Details oriented.
- Independent in taking up own initiatives.
- Adapt to the dynamic working situations. workload, dealing with multiple tasks simultaneously