Technical support L1 Windows
Brno, Czech Republic
Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 1 600 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within Infosys.
Job description
- Respond to email tickets and phone calls to resolve end users queries
- Diagnose the issue and provide a path to resolve it
- Configuring and Troubleshooting all technical issues with hardware and software
- Accurately log all interactions in the ticketing tool
- Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution
- Update / Create knowledge base for new learnings
- Interact with Level2/level3 support teams and third party vendors for follow-ups on break fix.
Requirements
- Written and verbal fluency in German and English
- Basic knowledge in IT (Windows & Unix) along with good working skills (Word, Excel, PPT)
- Understanding of ITIL V3
- Good Analytical skills
- Sound knowledge of computers, networks and Server infrastructure
- Experience in troubleshooting technical problems
- Excellent Customer Service Skills
- Willingness to travel to the client site in Europe for 1 month for transition/training
- Ability to learn desktop applications used at customer end
- Ability to change system settings via control panels or system preferences
- Ability to install and remove applications
- Strong multitasking skills
- Strong Active listening skills
- Ability to work in dynamic situations
- Ability to work toward a goal
- Ability to identify solutions based on written procedures, guidelines, and process tools.
Our offer
- Attractive compensation package relevant to experience
- Excellent training and development opportunities within Infosys
- Work in a truly international team
- Accommodation support (for employees moving to Brno from abroad)
- Language Courses offered year round at company site
- Lunch vouchers
- Social and sports activities organized by company.
Applications are invited from candidates who have the right to work in the European Economic Area only.
