Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.
For our internal End User Support Teamwe are seeking the following:
Technical Support Engineer with English
Bielany Wrocławskie, Wrocław
Your tasks:
- Filtering and qualifying IT service repair orders related to printers
- Analyze and diagnose problems related to printers hardware & putting correct resolution in place
- Providing remote L 1,5 Global Support to our end customers (phone)
- Active contact with our local dispatch teams and local management
- Ordering parts of printers via internal system
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
- Technical analysis of the hardware errors and issues, finding the root causes and proposing solutions
Our Requirements:
- Strong English skills
- Openness to learn new things – technical vocabulary and issues from printing area
- Very good organizational and analytic skills
- Readiness to work on a daily basis as well as quickly re-prioritize tasks
- Effective communication skills and ability to work in a team
- Readiness to work on shifts (between 09:00 am and 07:00 pm)
assets:
- Printer technical knowledge
- Previous work experience on the hotline
- Knowledge about remote troubleshooting gained from user feedback
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: direct and informal communication even at management level
- Career Opportunities: great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw