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Zobacz więcej ofert pracy

Technical Service Engineer

Capgemini Polska Sp. z o.o.
Katowice
praca stacjonarna
3925 dni temu

Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.

 


Technical Service Engineer

Place of work: Katowice

Ref. no Praca/TSE/KAT

Main accountabilities:
  • Handle technical product queries from partners-installers
  • Provide technical support to dealers during the installation and design phase of photovoltaic installations
  • Responsible for Customer Support concerning technical issues for PV Modules and PV Inverters
  • Responsible for providing dealers with product related certificates
  • Assist during the configuration of solar systems
  • Answer technical support questions about solar systems installation and maintenance
  • Document all call notes
  • Customer RMA (Return Material Authorization) handling including assigning RMA numbers from ERP system, entering RMA’s in the ERP system, flag open RMA’s and close in timely manner , after sales logistic activities
  • Generate reports on several performance factors for evaluation purposes
  • Providing backup in Customer Service Process
Requirements:
  • Technical Support education or experience will be an asset
  • Fluency in German / French / Dutch / Flemish language
  • Good knowledge of English
  • Experience in electronic equipment  preferred
  • Skills in preparing technical support materials preferred Proficiency in - Microsoft Project, Excel and Word
  • Diagnostic and analysis skills
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Customer Service Experience
Personal skills:
  • Process orientation
  • Proactive approach
  • Flexibility
What do we offer to the candidates:
  • Professional development in a dynamic, growing business
  • Competitive salary with attractive benefit package
  • Free private medical care
  • Flex benefits
  • Additional life insurance
  • Participation in prestigious international projects
  • Excellent working atmosphere
Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

Please include following statement in your application:

"I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application and voice recordings for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA."

We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

Employment Agencies Register – 9595
 

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