Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
As a Technical Customer Support Specialist you would be responsible for executing your position's responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards:
- Serve as technology liaison between end-users, business departments, and vendors;
- Daily end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices);
- Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;
- Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;
- Manage root cause analysis;
- Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;
- Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;
- Working queries coming through dedicated mailbox as well as internal tickets.
- Ability to work in shift system;
- Fluency in oral and written English or Polish;
- Fluency in German, Dutch or Swedish;
- Technical ability;
- MS Office Proficiency;
- Excellent Administrational Skills;
- Be a team player and able to work on own initiative;
- Ability to work to set targets and deadlines;
- Experience in Customer Service (nice to have).
- Advocate for the customer;
- Ability to build relationships;
- Collaborate;
- Drive for Results.
- Full time position on shifts, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.