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Technical Content Specialist

SALESmanago
Kraków
specjalista (mid)
pełny etat
umowa o pracę / zlecenie / kontrakt B2B
praca stacjonarna
749 dni temu
Company Overview

 

Every day SALESmanago helps hundreds of the world’s most recognizable brands, such as Starbucks, BMW, Crocs, New Balance, and Victoria’s Secret, as well as many smaller organizations to connect with their customers. In fact, our leading Customer Engagement Platform is used by 2000+ midmarket and enterprise clients in more than 50 countries, helping people all over the world to benefit from a better, more personal consumer experience.

 

Based in Kraków, Poland, but expanding rapidly internationally - SALESmanago employs over 350 highly talented marketing, sales, consulting, data science, and R&D professionals. Our Company is growing revenue at 40% annually and is the European technology leader in digital customer engagement.

Technical Content Specialist
A workplace: Kraków
Responsibilities
  • Creating and updating content on SALESmanago’s help portals: Pomoc and Support, in two languages: Polish and English
  • Ensuring that our help articles have the right structure and provide all the necessary information, in addition to being concise, transparent, and easy to understand – or as user-friendly as possible
  • Ensuring the consistency of language, terminology, and formatting across the Company’s websites and beyond
  • Coordinating with other teams, including the Technical Support, to ensure the timely delivery of high-quality technical content
  • Planning and executing an effective content strategy
  • Translating internal procedures
  • Occasional tasks in the area of Customer Experience: creating emails, presentations, and other content intended for our Customers
Requirements
  • Ability to write clearly, simply, and concisely, in a structured manner, ensuring consistent language and terminology
  • Fluency in English (preferably C1 or C2)
  • Excellent computer skills with MS Office and Google Suite
  • Experience in translation and/or technical content creation would be an asset
  • Great communication skills, especially in writing
  • Great troubleshooting skills, inquisitiveness, and an eye for details
  • An eye for layout and design
  • Ability to communicate effectively with professional assertiveness to drive decision-making and alignment
  • Able to work within the frameworks of the various interdepartmental business processes while remaining highly creative
  • A consummate professional with experience in a deadline-driven environment, a quick learner, self-motivated
  • Able to handle deadline-driven pressure
What we offer
  • The opportunity to make a career in a fast-growing, international-expanding company
  • Gain a unique position on your resume that will enhance your professional profile permanently
  • Work in a dynamic environment where you will grow and achieve the highest level of personal performance
  • The opportunity to work with an amazing People Team within an amazing Company
  • A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team
  • Daily challenges that will allow you to learn more and develop new skills
Key Takeaways

 

Role: A unique opportunity for a Content Specialist to join SALESmanago at the exciting moment of rapid growth acceleration

 

Location: Krakow (with some remote working flexibility)

 

Package: Competitive salary and benefits

Please include the following clause in your CV:

„I agree to the processing of personal data provided in this document for realizing the recruitment process by Benhauer Sp. z o. o. pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

The above consent to the processing of personal data is voluntary, however it is necessary to consider the application in the recruitment process.
 

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