Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries.
In Poland the company has a Site in Szczecin, with around 270 employees.
Due to growing business in Poland we are opening a new site in Lublin.
Currently we are looking for:
The chosen candidate will be responsible for the daily one-on-one supervision and management of Support Professionals on assigned team, typically a minimum of 20 direct reports. Ensures service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) obligations of our clients through the management of operational activity of the team.
Responsibilities:
- Leading Support Professionals, fostering their professional development and growth via effective coaching and communication and promoting teamwork and cooperation in delivering on Stream’s mission.
- Implementation and execution of all required processes.
- Delivering KPI targets set by the client.
- Monitoring financial and quality performance of the team.
- Reporting to Operations Manager.
- Cooperation with the other departments.
- Preparation of the reports on the regular and ad-hoc basis as required by business needs.
- Very good command of German and English language (spoken and written) is a must.
- University degree.
- Knowledge of PC applications, especially Excel and PowerPoint.
- Contact center experience or equivalent experience as an asset.
- Analytical thinking.
- Organizational skills.
- Experience in managing a team.
- Excellent interpersonal skills.
- Ability to work under time pressure.
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.