What we do
As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
About the role
This role is about striving to provide best quality services both for internal and external stakeholders. You will be responsible for several quality workflows across single/multiple locations. Quality Team Manager is responsible for delivering SLA‘s, improving quality processes, optimizing and structuring the Quality Department.
- Proficiency of English language on at least C1 level,
- Experience in managing 20-40 direct employees (including Qualities, Team Leads),
- Prior experience in Quality,
- Excellent client interfacing skills,
- Flexibility to work shifts,
- Strong coaching and mentoring abilities,
- History of taking ownership and driving results,
- Excellent organizational and time management skills.
- Direct, lead and motivate team of Quality Analysts and Quality Leads,
- Manage proper execution and delivery of the SLA’s,
- Maintain high quality support to the Operations department,
- Demonstrate excellent business analytics for the root cause analyses,
- Under minimal supervision provide direction for multiple, complex and related projects,
- Ensure that relevant policies, procedures and documentation are properly stored and executed.
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Office perks: dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.
