Stefanini is a global IT services company with over 85 offices in 34 countries across the Americas, Europe, Africa, Australia and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
We are looking for a person to take the leadership of a Team of highly skilled and motivated professionals working with various solutions/technologies for desktop support.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
We’re looking for a strong team leader who can achieve results through the team as well as delivering personal targets.
- Coaching & motivating team members to deliver expected results on the quality of service to be delivered by the Team
- Monitoring Team’s performance towards goals set for roles in the Team
- Planning and Controlling schedule and time adherence
- Communication and cooperation with other functional groups like Customer Services Managers, IS Managers and other IS counterparts on addressing customer & end user feedback to ensure continuous services improvement
- Determine and recommend which products or services best fit the customers' needs
- Multi-task to follow processes and procedures and work to instructions and pre-established guidelines
- Document support processes and procedures so they can be reused by support team
- Assist with setting up security, file access and other administrative procedures associated with moves
- Maintain, analyze and supervise solving end user computing problems both hardware and software (product failure repairs, order and replace parts as needed)
- Oversee the support and maintenance on user account information including rights, security and systems groups
- Supervise issues’ resolution from Tiers 2 & 3 and if eyes & hands are necessary, organize solving hardware/software issue at location/onsite
- Interface with hardware and software vendors for planning and problem resolution and/or technical assistance
- Provide expertise and advice on troubleshooting and problem resolution support for all network devices
- Oversee the installation and testing for any hardware equipment including cabling, outlets and replacement parts when requested (PCs, peripherals and LAN-based equipment, telecommunications equipment, IMAC's)
- Oversee the documentation to changes to inventory use and configuration
- Bachelor Degree in Computer Science related discipline or equivalent
- 2+ years of experience in managing teams, both from technical and people side
- Minimum 3 years of professional background in supporting Microsoft technologies and desktop management solutions
- Knowledge of network architecture and security concepts and practices
- Experience in data center IT infrastructure troubleshooting, imaging devices, telecom and networking equipment
- Proven track record for problem solving and rolling out of hardware/software including documentation
- Project management skills will be an asset
- Innovation with proactive and flexible approach given area of responsibilities
- Technically savvy
- Team player, comfortable in working within decentralized, multi-site organization
- Organized, analytical, result-oriented, time-management abilities
- Must have excellent written and verbal communication skills
- English proficiency
- Full time job, stability of employment
- Competitive salary package
- Benefit package
- Private medical healthcare
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