Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
We are looking to appoint an enthusiastic Team Leader to work in the Interpreter Booking Department.
The ideal candidate must be able to improve overall and individual performance as well as having a key focus on quality.
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Being responsible for a team of up to 12 members
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Organising the daily team duties, managing shifts schedules
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Coordinating and motivating team members to meet deadlines
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Encouraging cooperation, teamwork and best practices sharing
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Identifying root cause and take appropriate actions where delivery falls below agreed SLA`s
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Driving and proposing process improvements within assigned scope
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Producing and providing timely and quality reporting to Deputy Service Delivery Manager
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Resolving situations through guidance and support of line manager
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Responsible for checking on the quality, progress, and outcome of jobs
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Deliver high level of customer service and world class performance aligned with process guidelines and business needs
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Very good communication and interpersonal skills
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Have a friendly and “ can do “ attitude
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Ability to deal with difficult customers
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Ability to work varying shift patterns
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Excellent customer service skills
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Excellent level of English both spoken and written
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Experience in an international and multicultural environment
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Ability to set priorities in a fast paced environment
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Very good leadership and organisational skills
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Proactive attitude at all levels of operational and strategic task
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Experience in working with a UK client will be an asset
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Good knowledge of MS Office
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PC literate
- Experience in the position of Team Leader or Senior Supervisory Role.
- Experience of managing people.
- Experience of data analysis and reporting skills.
- Experience of communicating with Key Customers on a variety of levels.
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Private medical healthcare and benefit packages
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Friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After work activities (football team, volleyball team, charity events, etc.)
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In-house English classes
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Vast variety of trainings provided for you to develop
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Work in an international and multicultural environment