Our Client belongs to an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.
Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University diploma or equivalent
- Wide experience in SSC/BPO environment
- Min. 2 years of professional experience in team management
- Knowledge of HR processes will be an asset
- Very good command of German
- Good command of English
- Excellent command of all Windows applications
- High interpersonal and communication skills
- Diligent, independent and systematic approach to work
- Analytical and conceptual mindset
- Flexibility and adaptability
- Leadership skills
- Willingness to travel
Responsibilities:
- Leading the team (leadership and coaching) and securing resource planning within the team
- Coordinating the communication between concerned parties of the process (HR Departments, Corporate Legal Departments, etc.)
- Systematically tracking and improving quality of the team performance
- Client management in the team
- Supporting team members with solving difficult issues
- Taking over difficult requests in case of escalation need
- Initiating and leading team meetings
- Supporting training and coaching of team members on their different levels of progress
- Evaluating team members and initiating evaluation meetings
- Analysing incoming complaints and together with the Quality Manager identifying measures for troubleshooting
- Keeping up to date with procedures and process updates
- Handling administrative and other special tasks related to the team and service requested by the direct supervisor
We offer:
- Challenging work in an international environment under highest standards
- Attractive benefits and bonus system
- Friendly work environment
- Opportunity to work with people from different cultures and nations
- Language skills development opportunities
- Job stability and flexible working time
- Mother friendly company