Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Team Leader English Speaker
Place of work: Kraków
Ref. no Praca.pl/TL/Eng/KRK
Position purpose
Responsibility of managing the team on a daily basis, including operations and leadership. Providing the Client with high quality service, ensure that all KPI and Quality targets are satisfied.
Job description
- Manages and develops a teams
o encourages cooperation, teamwork and knowledge sharing within the team
o identifies areas for employees’ development
- Manages escalations and crisis situations
- Supporting function to Assistant Manager
- Manages and provides support for transition of processes
- Works closely with the Client and focuses on continuously developing business relationships
- Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
- Identifies potential risks related to the process.
- Provides high quality reporting, and responds to ad-hoc requirements
- Continually strives to optimize, standardize and improve processes and encourages teams to do the same
Requirements
- Fluent English
- Experience in transition or transformation process would be an asset
- Experience in people management
- Knowledge and experience within F&A process – O2C / P2P / R2R
- Flexibility in some travelling across EMEA
- Good command of other European language is an asset
- Strong relationship building, communication, and negotiation/influencing skills
- Ambitious, proactive and result-oriented
- Ability to take action and produce desired outcomes with limited direction
- Ability to deliver various reports within deadlines and on short notices
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
