Apex Systems provides organizations with scalable IT staffing and services solutions to address critical gaps in their current workforce and augment workforce management strategies. Complementing our staffing solutions with deliverable-based services enables us to also help organizations drive better business performance. We serve Fortune 500, mid-market, and emerging companies in all major industries, including financial services, business services, consumer industrials, technology, healthcare, government services, and communications. With over 65 locations throughout North America and a candidate pipeline of more than 5 million, we are equipped to serve our clients wherever needed. Apex combines with parent company On Assignment to be the 2nd largest IT staffing and services firm in the U.S. In addition, Apex earned Inavero’s Best of Staffing® Client Diamond Award and Best of Staffing Talent Award for providing superior service to their clients and job seekers.
- Understand and meet customer agreements (SLO/SLA/commitments)
- Follow and participate in the improvement of established team processes
- Identify and adhere to cost reduction measures
- Accountable for following established team processes
- Understand ITIL framework (Event, Incident, Change & Problem Management)
- Collaborate with peers and cross-functional teams
- Maintaining knowledge required to perform role effectively
- Participate in regular synch ups
- Actively share / develop innovation and automations for continued improvement
- In Depth-Knowledge of UCCE/UCCX technology, proven experiance in Contact Center technology
- In Depth-Knowledge of Cisco Unified Communications technologies: Cisco Unified Communications Manager (CUCM), Cisco Unified Presence Server (CUPS), Cisco Unity Connection (CUC), CUBE Enterprise
- Expertise on VOIP protocols including Session Initiation Protocol (SIP), H.323, MGCP, and SCCP
- Preference for Cisco Certification: CCNP-Voice, CCIE-Voice. Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (Linux, Shell Scripting)
- Preference for prior Scripting, Python, and/or Linux experience highly desired
- ata Center technologies including Storage Area Networks (SAN), virtualization (VMWare), and Cisco's Unified Computing System (UCS)
- Working knowledge of Networking industry, products and protocols desired
bonuses, training, certificate reimbursment,