CCC is one of the leading companies in providing professional customer care in Europe. More than 6.500 service professionals at 19 locations in 9 countries deliver international customer service solutions on the highest level.
Are you enthusiastic about helping others? Is travelling your true passion? Then join our new team and provide excellent customer service while living your dreams!
For our team in we are currently looking for
Swedish Customer Service Representative
Miejsce pracy: Gdańsk
Overview of tasks:
- Handle customer queries and feedback about booking services (e.g. seats or luggage)
- Create new bookings and adapt already existing ones
- Build positive relationships and trust trough open and interactive communication
- Document interactions with customers with special care for quality purposes
- Provide appropriate solutions in case of discrepancies, cancellation and rebooking
- Follow guidelines and company policies
We are looking for:
- Excellent customer service skills (confidence over the phone, active listening skills)
- Very good command of spoken and written Swedish
- Basic knowledge of English – spoken and written (min. A2 level)
- Routine handling of common computer and Internet applications
- Ability to multi-task, prioritize and manage time effectively
- Reliability, flexibility and a team player with self-confidence and friendly personality
- Experience in tourism would be an asset
What we offer:
- Attractive and competitive salary over 6.000zł brutto (willingness to increase that amount depending on your language skills) and additional bonus based on your performance
- Private medical healthcare
- Flexible working hours for a good work-life-balance
- Internal trainings and workshops
- Various international job opportunities
- Highly motivated and dedicated team with flat hierarchy and informal culture
- Easy accessible office in Olivia Business Centre, with modern workplaces, free drinks and fresh fruits on a regular basis