Support analyst with Italian and English
Warszawa
Do you speak Italian and English? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!
what we offer
- full-time labour contract (3 months trial period )
- working for the international company
- the opportunity to become a part of team of professionals with lots of opportunity to grow
- multicultural environment
- competitive salary
- good located office in Warsaw
- salary up to 7000 gross
your tasks
- receive and take ownership for all IT support needs coming in through various support channels, mainly in Italian and English,
- analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time,
- perform all daily tasks according to set processes, rules and guidelines,
- be responsible for end user communication
- monitor all open support cases, escalate if necessary and keep the end user informed about the solving process,
- share knowledge with colleagues, i.e. by using a common knowledge database
what we expect
- Italian- fluent
- English- good level
- experience in a similar position will be an asset
- customer service oriented with strong focus on customer satisfaction professional telephone & email etiquette
- comprehensive understanding of IT technology and support systems
- ability to work independently