Service Project Manager
We are looking for you who have the passion for Service of helping our customers to become better on their performance. With a global fleet of installations of Network Manager you act as a central interface to your Service accounts. As our Service Project Manager, acting as a Service account manager, you’ll be member of Polish Operation Center team in Krakow, offering a complete program of SCADA solutions for utilities, industries, and other power systems customers. It is an exciting and dynamic role with close collaboration with different parts of our organization and the chance to extend your network within Hitachi Energy globally.
Your responsibilities
- As a Service Sales Specialist, your main mission will be to support customers and provide service and guidance
- Your work tasks include close collaboration with other units, business partners and customers both locally and internationally
- Ensure customer expectation are met while proactively working for improvements for the customer experience
- Support sales initiatives as well as pursue own opportunities in applicable customers
- Be responsible for the identification of risks, opportunities and the management of commercial and administrative queries against external stakeholders
Your background
- We are looking for an engaged and driven person with a problem-solving oriented and service mindset
- You are a team player with a result oriented working style and having good communicative and collaborative skills
- You hold a university degree in a technical area or similar work experience
- Experience of SCADA applications and digitalization projects is preferable to exceed in the role
- It is a plus if you have experience of performing web-based training, web events with customers and other solutions that supports our ambition to stay close to our customers without extensive travel
- You are a curious person with the drive to challenge yourself for continuous development in both short and long term
- As you will be working in a global, multicultural environment, fluency in English, written and spoken alike, is required
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com