Service Desk Specialist

For our client, leader among international technology companies in automotive and motorization area we are looking for IT Specialist (2nd line support).

• Being the 2nd point of contact for advanced incidents and service requests related to computer systems, hardware, software, applications, telephone, network.
• Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions.
• Diagnoses, researches and resolves technical hardware/software incidents; monitors service requests , initiates prescribed escalation process.
• Audits incidents to ensure identification of root cause & completion of the problems, Recognizes and informs management of recurring problems.
• References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response.
• Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies.

• Min 2 years of experience working in IT service desk
• Knowledge of servers, configurations, instalations
• Experienced with office 365 in Cloud
• Experienced with Cisco phones
• System Center Configurating Manager
• Knowledge of Active Directory
• Understanding of mobile devices
• Setting VPN
• Setting equipment
• Working knowledge of Microsoft Office, SharePoint, Internet Protocols (HTTP, FTP, DNS, IP, SSH, etc.) and Service Desk Tracking tools
• Good English skills min B2 level
• Passion for learning about new technologies

• Working in an international environment
• Working hours from 8 am to 4.00 pm
• Private medical healthcare
• Multisport Card
• Trainings
• Stable employment with market competitive salary,
• Fresh fruits in the office;