About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Service Desk Auditor French Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Position purpose
For our office in Kraków, due to dynamic development of our team, we are looking for an ambitious, accountable and open-minded person with hands-on approach, open to new knowledge and challenging goals.
Main accountabilities
- Perform monthly audit of Service Desk queries: e-mails, phone calls and escalations
- Ensure regular feedback regarding linguistic correctness, timelines and effectiveness of services to Process Owners, Team Leaders and Service Desk agents
- Organize meetings with P2P auditors from other Centers in order to align process and audit criteria
- Drive globally internal communication regarding P2P Audit outcomes and actions applied
- Ensure document management – PtP audit documents and procedures update
Requirements
- Very good French language skills - level C1 and above
- Good English language skills - level B2 and above
- 1 year of experience in finance or customer service. Experience in PtP would be an asset
- Very good Excel and SAP knowledge would be an asset
- Very good analytical skills and high attention to the details
- Very good customer service skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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