Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Central Service Desk Team we are seeking the following:
Service Desk Agent with Italian and English
Location: Polska, Katowice
Your tasks:
- Providing remote L1 Global Support to end-users working on shifts
- Analysing problems related to software and hardware, providing correct resolution
- Troubleshooting and relating resolution procedures to non-technical end-users,
- Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward Knowledge Base maintenance
Our requirements:
- Excellent Italian (C1/C2), certification preferred
- Very good English skills
- Previous experience with Level 1 and Level 2 Service Desk
- Strong organizational skills with ability to prioritize effectively
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
- Strong organisational skills
- Readiness to work on 8 hour shifts
Would be an asset:
- Help/Service Desk background
- Experience in working in SLA driven environment
- Fluency in any of following languages: German, Spanish, French, Portuguese
Your benefits:
- Stable, independent work in an international, flexible and open company
- Interesting international projects and possibility of being part of a worldwide Service Desk Team
- Welcoming and friendly work environment within young, multicultural team
- Direct communication and flat structure
- Great opportunities for both professional and personal development
- Buddy programme
- Space for your own ideas
- Language training
- A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location