We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
Service Desk Agent with German and English
Katowice
Your Task
- Providing remote L1 Global Support to end-users
- Analysing problems and applying resolutions
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
Our Requirements
- At least good German language skills, certification preferred
- Strong English skills
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
- Strong organizational skills with ability to prioritize effectively
- Readiness to work in 8-hour shifts (Monday – Friday, between 6 am - 7 pm)
Would be an asset:
- Help/Service desk background
- Experience in working in an SLA driven environment
- Any other languages are considered as highly valuable assets
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, language and personal training with our own personal development programme
- Initial Help: buddy programme to help you get started
- Active Contribution: room to implement your own ideas quickly
- A package of co-funded benefits: multisport card, private health care, life insurance