Be part of us
Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.
For our Service desk team,we are seeking the following:
Service Desk Agent with French
Wrocław, Bielany Wrocławskie
Your tasks:
- Providing remote L1 Global Support to end-users working on shifts
- Analysing problems related to software and hardware, providing correct resolution
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
Our requirements:
- Fluent French (C1/C2)
- Very good English skills
- Previous experience with Level 1 and Level 2 Service Desk
- Strong organizational skills with ability to prioritize effectively
- Interest in fixing technical problems
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Strong organizational skills
- Readiness to work on 8 hour shifts 6:00am-1:00am
Would be an asset:
- Help/Service Desk background
- Experience in working in SLA driven environment
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy program to help you get started, welcome pack
- A package of co-funded benefits: lunches and multisport card, private health care, life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, parking and company bus from the center of Wroclaw