Service Desk Agent with French and English

• Providing 24/7 printing area support to non-technical end-users
• Analyzing issues and implementing a correct resolution
• Contact and provide troubleshooting steps to end-users
• Dealing with printer supplies queries
• Remote printer configuration
• Deployment of firmware and SafeCom software
• SafeCom account maintenance
• Knowledge base maintenance

• French language at C1/C2 Level
• English language at B2 level
• Excellent customer and communication skills
• Ability to work in a busy and multitasking environment
• Available to work on shifts
• Ability to work to a daily routine as well as quickly adjusting to incoming tasks

Would be an asset:

• Previous experience with L1 or L2 remote support
• Printing support knowledge
• Basic networking knowledge

• Reliability: a secure job position in an exponentially growing international company
• Variety: exciting projects and challenges within your own responsibility
• Team Spirit: strong team spirit and a great working atmosphere in a friendly team
• Openness: Direct and informal communication even at management level
• Career Opportunities: Great possibilities for professional, personal and language training
• Initial Help: buddy programme to help you get started, welcome pack
• A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
• Other conveniences like: free coffee, tea, access to parking area and a company bus from the centre of Wroclaw