Lantec UK is a fast-growing IT Services and logistics provider with expertise in EPoS, ATM, Networking, Card terminals and client-server installations. The Company is looking to build upon existing relationships in key managed service accounts as well as developing new ones, particularly in retail and banking.
Service Delivery Manager
Work of place: Poznań
Overview
As a member of the management team you will be responsible for ensuring that the TI operation within Poland-- is managed effectively so that it meets and exceeds customer expectations. To help ensure Lantec is the No 1 service provider of choice.
Key Accountabilities
- To strategically contribute to the development and growth of the business as a member of the management team;
- To create and continuously develop a nationwide engineering strategy that ensures the customer's needs and expectation are met;
- To effectively manage all logistical processes to ensure complete accountability of all stock items;
- To ensure the business provides a high quality, flexible field engineering solution to our customers;
- To manage and motivate direct reports to ensure Company and departmental objectives are met and efficiency is maximised;
- To create a positive culture within the TI Division based on effective leadership through the management of all staff;
- To interface with our customers and to build strong and effective working relationships;
- To manage all aspects of the in-country premises;
- To have responsibility for all aspects of Health & Safety for all field based engineers.
Education & Qualifications
- Degree level educated
- ITIL qualification desirable
Knowledge
- Business planning; process design; improving operational efficiencies;
- An understanding of BSI ISO 9000 standards;
Skills
- The ability to demonstrate an innovative approach to getting results through leading others;
- A strategic thinker who has strong skills and experience in organisational development;
- The ability to drive performance improvement through change;
- Effective at building positive relationships with key stakeholders and clients with good negotiation skills;
- Demonstrable people management and leadership skills.
Experience
- A minimum of 3 years at management level within the IT/Technology sector;
- At least 2 years within a Logistics environment
- Blue chip background;
Person Specification
- A self-starter who is results orientated;
- Someone with ambition and a strong drive to succeed;
- An effective leader who inspires and motivates others.