Senior Support Engineer with English & German

Major responsibilities:

• Be a member of a new team in the newly launched project,
• Provide support to direct customers via phone (outbound calls),
• Provide technical expertise in product issues,
• Summarize customer comments on product features,
• Complete technical documentation,
• Organize, test and report the progress of on-going issues on a regular basis.

Basic Qualifications:

• Experience with one of the followings areas is a plus:AWS/ Azure Knowledge, Salesforce, Cisco Call Manager, Networking & MPLS, SIP Trunking, CCNA/MCSE,
• At least 3 years of experience in support environment (preferred application support or product support),
• Fluent German & English is a must,
• Experience with any one of the web server: ISS, Apache, JBoss, Jetty,
• Good understanding of client-server architecture,

What we offer:

• Full time employment or part time if you wish,
• All necessary trainings & professional Coach support,
• Fully paid benefits (private medical care, life insurance, mulikafeteria & pizza day).