Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for the group companies.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of company success.
Requirements:
- University Diploma
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Good knowledge of Ms Office
- Experience in Customer Service/ Call Center will be an asset
- Knowledge of SAP landscapes will be an asset
Responsibilities:
- Getting to know the respective SAP processes, procedures and standards on basic level
- Determining requirements by working with German and English speaking customers
- Answering inquiries by clarifying desired information - researching in all available systems and documentation, locating, and providing information
- Resolving problems by clarifying issues - participating in research and exploring of answers and alternative solutions, participating in solutions implementation, escalating unresolved problems
- Maintaining database by entering information on regular basis
- Deciding urgency of an inquiry by predefined criteria
- Being able to learn by using handbooks and training information as well as from own and other's mistakes, taking constructive feedback
- Cooperating with other team members and with 2nd Levels Support in order to provide the best service
- Implementing and respecting the decisions and rules of the management
We offer:
- Challenging work in an international environment under highest standards
- Professional training package for your future assignments
- Attractive career development opportunities
- Language skills development opportunities
- Permanent work contract and stable employment
- Job in an inspiring team and friendly atmosphere
- Attractive benefits and bonus system
- Job stability and flexible working time, enabling to enjoy your personal lifestyle; mother friendly company