About TELUS Digital:
We are a global leader in digital customer experience, designing and delivering next-gen solutions for world-renowned brands. This is your chance to join a dynamic team and work on cutting-edge marketing trends with a strong foundation for career growth.
Your Career Opportunity:
Begin as a top performer, and with our support and ongoing training, build a successful career path that could take you to management-level positions.
Online interviews are conducted for all candidates. Only shortlisted applicants will be contacted.
Key responsibilities:
- Provide mentorship, guidance, and development support to your team.
- Lead the team through an exciting transition, building skills in sales, problem-solving, critical thinking, and technical expertise.
- Set team goals and work collaboratively on strategies to drive results.
- Identify actionable insights, suggest recommendations, and communicate effectively to influence team strategies.
- Oversee daily operations, ensuring consistent quality and productivity across all channels to maximize value for advertisers.
- Ensure performance meets the required service level metrics.
- Adapt swiftly to changes in workflows, procedures, and product features.
What we expect:
- 3+ years of experience in customer service, ideally in sales or technical areas.
- Fluency in Russian and strong proficiency in English (both written and spoken).
- Ability to identify training needs and contribute to program development.
- Strong organizational skills with exceptional attention to detail.
- Proven experience in team management within a call center environment.
- Ability to multitask and prioritize effectively.
What we offer:
- Collaboration with leading business partners.
- The opportunity to develop and co-create an exciting new project.
- Access to internal training and professional development opportunities.
- Clear career growth within an international company.
- A modern workspace in the prestigious Olivia Business Center.
- Complimentary fruit, beverages, and private medical care.
- Access to MultiSport, Multilife, and Multicafeteria programs.
- Allowance for the purchase of glasses.
Poznaj
TELUS Digital
Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.
