Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Risk Manager
Place of work: Kraków
Ref. no Praca.pl/RM/KRK
Position purpose
The Risk Manager will report to and work closely with the Head of Risk (who reports to the SBU CFO) and will receive an extensive training to learn the Group policies and all the key aspects of our business (solutions, delivery, financial, legal, etc…) as their understanding is essential in risk management.
Job description
In close cooperation with the SBU Head of Risk:
- Ensure that proper approval process is followed in our sales pursuits working in close collaboration with the bid managers and sales lead;
- Ensure that risks are identified, evaluated and captured in the sales cycle and managed through into service delivery, help bid teams find proper mitigations;
- Propose improvement to the current processes and documentation;
- Participate in BU management level reviews;
- More generally support the Head of Risk in his other tasks which include:
- Interface Regional Risk Managers;
- Manage required escalations to Group;
- Monitor the Risks beyond project life cycle (prom pre-sales through transition and delivery);
- Maintain a global authorization matrix which has to be aligned with the group policies and local regulations;
- Manage the Group Delivery & Internal Audit relation with the BU;
Requirements
- High standard of English (written included) is essential – other languages such as French, Dutch or German would be an asset but are not essential;
- Must be a good communicator both orally and in writing. Will need to build good working relationships with the team around the world, with most interactions being on a remote rather than face to face basis;
- Must build his credibility and be prepared to, in a constructive way, stand their ground to ensure the right balance is kept between selling & delivering;
- Should have relevant experience in risk management or contract management. Some level of commercial awareness is in any case required;
- Ability to analyze and synthesize large volumes of information and principles;
- Some meetings & conference calls may be scheduled in a range of time zones; occasionally the role may require international travel.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
