Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Corporate Banking, Mergers & Acquisitions Advisory, Investment Management, Wealth Management, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia.
BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.
As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.
Job description:
The Service Delivery Risk Manager position will be part of the team supporting operational risk matters globally for Service Delivery (Custody/Markets/Funds Services) [which is part of the global Investor Services Risk Management organization]. The position will be responsible for the establishment of a risk and control business model which incorporates proactive identification, assessment, monitoring, measurement, and mitigation of operational risks. The Service Delivery Risk Manager will assist the Head of Service Delivery Risk Management - Europe and BBH Krakow Senior Management understanding and responding to operational risk matters in a timely manner. As a risk management subject matter expert, the Service Delivery Risk Manager will also provide analysis and support BBH Krakow in understanding BBH's risk profile locally. Additionally, this position will have Managerial responsibility over other local SD Risk Management staff (2-3 local risk management staff) to ensure that all service delivery products are operating in a controlled manner; including, fund accounting, fund administration, transfer agency and custody operations.
Responsibilities:
- Assist Service Delivery Division management in understanding the risk profile (including inherent risks) of their business
- Provide advice and actionable recommendations to assist in maintaining a strong operational risk and control structure in BBH Krakow
- Provide support to Service Delivery with respect to control enhancements and process improvements, and participate in integration and implementation of proposed solutions
- Review/Assess new products, services, asset classes, and operating models and their overall impact on the risk profile of BBH Krakow; work closely with Office of the General Counsel, Firm Compliance and other Risk functions to facilitate the continuous enhancement of BBH's risk and control infrastructure
- Review/assess/monitor Service delivery key initiatives including automation projects
- Monitor divisional KPIs, daily standards and risk metrics to proactively identify areas of emerging risk
- Lead/perform targeted risk and control reviews of BBH Krakow processes/workflows
- Monitor/Track corrective action plans, analyze trends and assess root causes re: audit/regulatory findings, risk and control self assessment gaps, and E&Os
- Leverage existing risk management tools, such as the errors and omissions database and risk and control self assessment database to assist in causal analysis of risk matters/incidents
- Work with management/support the new client on-boarding process
- Lead/participate in ad-hoc risk management projects to assist Service Delivery management in identifying and understanding emerging risk areas
- Obtain a working knowledge of the BBH's risk management policies, metrics and tools
- Assist management in development and implementation of risk management policies/procedures locally to ensure proper risk mitigation
- Participate in local Committees/working groups to facilitate enhancement of BBH's overall control environment
- Develop/provide guidance regarding risk and control training for BBH Krakow employees
- Oversee/coordinate responses to regulatory requests
