We are seeking a highly analytical and strategic Revenue Assurance Program Manager to join our team. In this role, you will collaborate closely with finance and operations to develop and maintain a robust, end-to-end revenue assurance program. Your primary focus will be ensuring invoice accuracy and optimizing financial operations.
The ideal candidate will have a strong background in financial modeling, contract management, data analysis, and building collaborative partnerships across the enterprise.
- Strategic Partnership: Collaborate with finance and operations teams to design, implement, and manage a comprehensive revenue assurance program, emphasizing invoice accuracy, financial tracking, and performance reporting.
- Operational Oversight: Oversee and coordinate operational, financial, and reporting activities for key accounts.
- Financial Reporting and Analysis: Prepare detailed financial reports for assigned accounts, working closely with Finance to ensure accuracy and alignment.
- Contract Management: Lead the contract renewal process, collaborating with cross-functional teams to ensure timely and precise renewals.
- Client Billing and Support: Manage accurate and timely client billing, promptly addressing any inquiries to maintain high customer satisfaction.
- Stakeholder Communication: Develop and present insightful operational business updates to senior stakeholders, translating complex data into actionable strategies.
- Customer-Centric Approach: Deliver exceptional customer support by maintaining a customer-first mindset, leveraging technology, and actively pursuing professional development within a global framework.
- 5 years of experience in business analysis, account management, or a related field. Bachelor's degree in Business Administration, Finance, Economics, or a related discipline.
- Financial Acumen: Proficiency in financial modeling, analysis, and interpretation.
- Contract Expertise: Proven expertise in contract management and renewal processes.
- Data Analytics: Strong skills in data collection, analysis, and visualization.
- Communication: Excellent ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Proficient oral and written English communication skills are essential.
- Problem-Solving: Demonstrated ability to solve complex problems, think critically, and develop innovative solutions using sound judgment based on multiple sources of information.
Poznaj
TELUS Digital
Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.