About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
PTP Process Lead German Speaker
Place of work: Krakow
Ref. no Małopolskie > Krakow
Main accountabilities
- Processing AP transactions (from invoice process to the payment) in a timely and accurate manner
- Receives and reviews procurement system service requests (resolution of vendor and customer queries, Master Data requests, Catalog management)
- Understanding and developing the current state of processes
- Analyzing and responding to Client’s and customers’ requests
- Working closely with the Client and building up good relationship
- Working on everyday improvements to the process
- Ensuring the delivery of high quality and professional service up to agreed SLAs
- Train the new joiners in processes in scope, assist in resolving complex cases
- Cooperate with the delivery teams from other delivery locations (China, India and Guatemala)
- Cooperate effectively with the Client Retained Team (answering requests, timely addressing concerns and issues)
- Manage the process cooperating with the Team leader
Requirements
- University or college degree
- 3-4 years of relevant experience (PTP, AP Departments)
- Fluent oral and written skills in German language
- Good command of English
- Working SAP knowledge
- Very good customer service skills and Client-focus attitude.
- Strong communication and interpersonal skills
- Good analytical and problem solving skills, attention to detail
- Well organized and able to prioritize tasks
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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