Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
PTP Helpdesk Finance & Accounting Process Specialist Spanish Speaker
Place of work: Kraków
Ref. no PTPHelp/FAPS/Sp/KRK/Praca.pl
Position purpose
Currently we are looking for candidates, who would like to join the Delivery Team, which will be handling mainly Vendor and Client queries for our New Client. You will have an opporunity to transfer and adjust Client's process to our internal procedures.
Main accountabilities
- Daily contact with Vendors and the Client via e-mail and phone
- Recording all queries and incidents related to the service in the Query Management System
- Analyzing the root cause of the problems
- Preparing reports with queried invoices
- Identifying potential process improvements
- Delivering excellent service to the Client
- Maintaining good relationship and collaborating with other Departments and Centers in order to resolve the issues effectively
- Constantly collaborating with other Team Members
Requirements
- Fluent spoken and written Spanish
- Good knowledge of English
- Accounting or Customer Service (service desk/help desk functions) experience
- Very good customer service skills and client-focus attitude
- Good analytical, problem solving and interpersonal skills
- Strong time management skills and ability to work under pressure
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
